GRFP 2025–2026 Policies
Last Updated: November 2025
REWARDS & DISCOUNTS
Family Discount
• When two or more family members have active packages, the lesser-priced package receives 10% off.
• Each family member must have their own package (no shared packages).
• A family member must have an active package for the discount to apply.
• Cannot be combined with any other discounts.
Student & Teacher Discounts
• Must present a valid student or teacher ID.
• Applies only to private training packages (class discounts are separate).
• Cannot be combined with Family or other discounts.
• Full details available on our “Ways to Save” page.
Referral Rewards
• When a new client makes a purchase and lists your name at account creation, you receive $25 in account credit.
• Credit cannot be added retroactively if your name was not entered at sign-up.
Review Rewards
• You receive $25 in account credit for each posted review (Google, Yelp, Facebook—one per platform).
• Email us a screenshot to receive your reward.
PAYMENT POLICIES
Credit Cards
• All major credit cards accepted.
• A 4% processing fee is applied to all credit card transactions.
Zelle
• You may pay via Zelle to avoid the 4% processing fee.
• Send payments to: grassroots@grassrootsfitnessproject.com.
CANCELLATION POLICIES
These policies protect your commitment, class consistency, and our trainers’ income.
Group Classes
• Must cancel at least 24 hours in advance.
• Memberships include 2 grace late cancels per month.
• After grace uses: late cancel fee is $20; no-show fee is $25.
Private Training
• Must cancel at least 24 hours in advance or the session is forfeited.
• If the cancel is a sick late cancel, the private session may be made up in a class.
• No makeups, credits, or replacements are guaranteed outside these policies.
PACKAGE EXPIRATION DATES
• All packages include buffer time to complete sessions.
• No extensions beyond expiration except for documented medical reasons with a doctor’s note.
• Automatic reminders will be sent as expiration approaches.
• Please schedule proactively—availability is not guaranteed.
LATENESS
• Group classes: if you are late and there is a waitlist or walk-in, your spot may be given away.
• Entering late disrupts the warm-up and increases injury risk.
• Private sessions: if we have not heard from you within 15 minutes, the session is considered a late cancel.
• If you communicate, we will not turn you away—communication is appreciated.
SICKNESS
• Please stay home if you are sick or becoming sick.
• You may request “tentative” status so we can offer your spot to someone else while keeping you first in line.
• Helps maintain a clean, healthy training environment.
• Private sessions may be made up in a class for sick late cancels.
INCLEMENT WEATHER
• Please bring clean, dry shoes.
• You may be asked to train barefoot if shoes are wet.
• You may leave a pair of studio-only shoes onsite.
YOUTH SEMESTER POLICIES
Refunds
• Prorated refunds available only during the first week of the semester.
• After week one, remaining value can be issued as family account credit for use within the same semester.
• No rollovers into future semesters.
Injuries
• Prorated refunds available with a doctor’s note if a child cannot participate.
Make-ups
• Two make-ups per semester per child.
• Make-ups depend on availability and are not guaranteed.
• Make-ups hold no monetary value and do not roll over.
WAYS TO SAVE
Family Discount
10% off the lesser-priced package when two or more family members have active, separate packages.
Student/Teacher Discounts
Discounted private training packages with valid ID.
Referral Rewards
$25 account credit when a new client lists your name at account creation and makes a purchase.
Review Rewards
$25 account credit per posted review (one per platform).
Pay with Zelle
Avoid the 4% credit card fee by paying via Zelle: grassroots@grassrootsfitnessproject.com.