GRASSROOTS FITNESS PROJECT POLICIES
Last Updated: August 2026
Our policies are designed to keep scheduling fair, protect the time of our clients and coaches, and help Grassroots run smoothly. Please review the policies below before purchasing or booking services.
MEMBERSHIP BENEFITS
Active Grassroots memberships include additional benefits designed to reward consistency and make training more flexible.
Membership benefits include:
Priority placement on class waitlists
Complimentary InBody scans
The ability to switch from one class time to another on the same day without penalty, provided there is space available
Participation in the Grassroots Rewards Program
Membership benefits apply while your qualifying membership is active.
GROUP CLASS CANCELLATIONS & NO-SHOWS
Classes must be canceled at least 24 hours in advance.
Same-Day Class Changes
Members may switch from one class time to another on the same day without penalty, provided there is space available in the class they are moving into.
Late Cancellations
Memberships include two grace late cancellations per month.
After the two grace late cancellations have been used:
Late cancellation: $20
No-show: $25
Please cancel as soon as you know you cannot attend so your spot can be offered to another member.
Waitlists
Active members receive priority placement on class waitlists.
When a class is full, clients may join the waitlist. As space becomes available, waitlisted clients may be automatically added to the class up to one hour before class begins.
Please monitor your reservations when you are on a waitlist and remove yourself if you are no longer able to attend.
PRIVATE TRAINING CANCELLATIONS
Private training sessions must be canceled at least 24 hours in advance.
Sessions canceled with less than 24 hours’ notice are considered late cancellations and may be forfeited.
Sick Late Cancellations
If you need to late cancel a private training session because you are sick, you may make up that session by attending a Grassroots group class.
This class make-up is specifically for a private training session lost because of a sick late cancellation. It does not restore the canceled private session to your package and has no cash or account-credit value.
Please stay home when you are sick. We would rather have you recover and make up the session in a class than come to the gym when you’re unwell.
PRIVATE TRAINING MEMBERSHIP
Clients who train privately with Grassroots two or more times per week receive Private Training Membership benefits.
Benefits include:
One complimentary Grassroots group class per week
Priority placement on class waitlists
Complimentary InBody scans
Participation in the Grassroots Rewards Program
The complimentary weekly class is an additional benefit of Private Training Membership and is not intended to replace a regularly scheduled private training session.
Complimentary weekly classes:
Are limited to one per week
Do not accumulate or roll over
Have no cash or account-credit value
Cannot be exchanged for a private training session
Cannot be used to replace a missed or canceled private training session
The sick late-cancel class make-up described above is separate from the complimentary weekly class.
INBODY BENEFIT
Active qualifying members and Private Training Membership clients receive complimentary InBody scans.
InBody scans provide another way to track body composition and progress over time.
Appointments may be required.
GRASSROOTS REWARDS
We believe consistency should be rewarded.
Clients earn 1 point for every eligible class or training session attended.
Points are earned for attendance—not simply for booking a class or session.
Redeeming Your Points
Points may be redeemed for select Grassroots rewards:
100 points = $50 off Grassroots merchandise
300 points = $300 off eligible Grassroots training
Points:
Have no cash value
Cannot be exchanged for cash
May only be redeemed toward eligible Grassroots rewards
Are subject to the redemption levels described above
Because rewards have different redemption values, points do not represent a universal cash balance.
LATENESS
Group Classes
Please arrive on time whenever possible. The warm-up is an important part of your training and prepares you to train safely and effectively.
If you arrive late and your class has a waitlist or another client is waiting for an opening, your spot may be released.
Private Training
If you are running late, please contact your trainer or Grassroots.
If we have not heard from you within 15 minutes of your scheduled start time, your session may be treated as a late cancellation.
Private training sessions will still end at their originally scheduled time.
PACKAGE EXPIRATION
All training and class packages have expiration dates and include reasonable time to complete the sessions purchased.
Please schedule proactively. Trainer and class availability cannot be guaranteed as a package approaches its expiration date.
Extensions are generally not available except for documented medical circumstances or when otherwise approved by Grassroots.
Unused sessions do not automatically roll over beyond a package’s expiration date.
FAMILY PACKAGE SHARING
Family members may share eligible Grassroots packages.
Please contact us if you would like a package shared between family members so we can make sure it is set up correctly on your accounts.
Grassroots does not offer a separate family discount.
MEMBERSHIPS & PAUSES
Recurring memberships continue according to the terms agreed to at purchase until canceled or changed in accordance with the membership terms.
Annual Membership Pauses
Annual memberships may be paused only for a documented medical reason.
Annual memberships cannot be paused for vacations, travel, work schedules, or other non-medical absences.
Please contact Grassroots as soon as possible if a medical circumstance prevents you from using your annual membership. Medical documentation may be required.
PAYMENT
We accept major credit cards and other available payment methods displayed at checkout.
Alternative payment arrangements may be available. Please contact Grassroots if you have questions about payment options.
All purchases are subject to the pricing and terms displayed at the time of purchase.
STUDENT & TEACHER DISCOUNTS
Discounted private training packages may be available to current students and teachers with valid identification.
These discounts apply to eligible private training packages and cannot be combined with other discounts unless otherwise stated.
Please contact us for current student and teacher pricing.
REFERRAL REWARDS
We love when our community grows through word of mouth.
When you refer a new client to Grassroots and that person makes a qualifying purchase, you receive $50 in Grassroots account credit.
The new client should identify you as their referral when creating their account or making their initial purchase so we can properly apply the reward.
Referral credit:
Has no cash value
May be used toward eligible Grassroots services
Generally cannot be added retroactively if the referral was not identified at sign-up or initial purchase
YOUTH STRENGTH & CONDITIONING
Semester Enrollment
Youth Strength & Conditioning is progressive programming designed to build throughout the semester. Each week builds on the strength, movement skills, and techniques developed in previous weeks.
Full-semester enrollment provides athletes with the greatest opportunity to benefit from that progression.
Athletes joining during Week 2 may be eligible for prorated semester enrollment.
After Week 2, semester enrollment is generally closed unless otherwise approved by Grassroots. À la carte participation may be available when space permits.
Missed Classes & Make-Ups
Missed Youth classes are not credited or refunded.
A make-up may be available in another appropriate Youth class when space permits.
Make-ups:
Are not guaranteed
Depend on availability
Have no monetary value
Do not roll over into a future semester
Medical Circumstances
If an injury or medical condition prevents an athlete from participating for an extended period, please contact us.
Grassroots may request medical documentation when considering an adjustment to enrollment due to medical circumstances.
Safety & Behavior
Youth athletes are expected to follow their coaches’ instructions and all Grassroots safety and behavior expectations.
Appropriate athletic footwear is required. Athletes are welcome to leave a dedicated pair of clean gym shoes at Grassroots.
Parents and guardians are responsible for ensuring that Grassroots has current contact and emergency information for their child.
ILLNESS
Please stay home if you are sick or developing symptoms of illness.
Contact us as soon as possible if illness affects a class reservation or private training session.
Private training clients who need to late cancel because of illness may use the sick late-cancel class make-up policydescribed above.
We appreciate everyone’s help in keeping our coaches, clients, and community healthy.
INCLEMENT WEATHER & STUDIO FOOTWEAR
During rain, snow, or other inclement weather, please bring clean, dry athletic shoes for training.
Wet or heavily soiled outdoor shoes may not be permitted on training surfaces.
You are welcome to keep a clean pair of training shoes at Grassroots.
If weather conditions require us to cancel classes or close a location, we will communicate updates to affected clients as quickly as possible.
QUESTIONS?
If you’re unsure how a policy applies to your membership, package, reservation, or individual circumstances, please contact us. We’re happy to help.
Grassroots Fitness Project
78th Street
371 Amsterdam Avenue, 2nd Floor
New York, NY 10024
106th Street
250 West 106th Street, 2nd & 3rd Floors
New York, NY 10025
Email: grassroots@grassrootsfitnessproject.com
Call or text: (914) 537-5753